Privacy Policy

Last updated 4 August 2026

Starting template — general information only, not legal advice. Have it reviewed by a qualified adviser before you rely on it.

Property Concierge ("we", "us") provides field-service software to trade businesses. This policy explains what we collect, why, and your choices. It is written to align with the Australian Privacy Principles.

Information we collect

• Account information — your name, email and login credentials, handled by our authentication provider.
• Business data you enter — your clients, properties, jobs, quotes, invoices and related records.
• Usage & technical data — log, device and analytics information needed to run and secure the service.

How we use it

• To provide, maintain and improve the service.
• To secure accounts and prevent misuse.
• To communicate with you about your account and support.

Processors we use

We rely on trusted providers to run the service, including authentication, database/hosting and application-hosting vendors. They process data on our instructions under their own security and privacy commitments.

Data about your clients

Records you enter about your own customers are controlled by you. You are responsible for having a lawful basis to collect and store that information; we process it on your behalf to provide the service.

Cookies

We use essential cookies for authentication and session management, and limited analytics to understand usage.

Security & retention

We take reasonable steps to protect information and retain it for as long as your account is active or as needed to provide the service and meet legal obligations.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal limits. Contact us to make a request.

Changes & contact

We may update this policy and will revise the date above. For any privacy question or request, contact us using the details published on our website.